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FP Aspire FAQ's

  • How do I redeem my FP Aspire points?

    a. Just login from the Home Page to check your points balance.

     

    b. Then select a Category and your choice of Aspire gift and click 'Order'

     

    c. Your choice of Aspire gift can then be send via a pre-populated email to your FP Aspire Administrator who will arrange fulfilment for you.

     

    d. The points you have redeemed will then be deducted from your balance and your latest choice of gift will show on your Profile Page

  • How and when will i receive my FP Aspire gift?

    a. Unless otherwise stated against the image of the Aspire gift, you will receive the actual product which will be arranged by your FP Aspire administrator.

     

    b. If your chosen gift is going to be fulfilled by a gift card or via your expenses then this will be indicated by the image of the gift (a hover over information button)

     

    c. For more details on fulfilment on certain Aspire gifts, check out the answers under the 'Logistics' and 'Money can't buy' FAQ

     

    d: Please allow up to a week for your gift arrive

  • How do I redeem points against a “Logistics” item?

    a. These items are unique to FP Aspire and therefore there is a slightly different process in place to fulfil them.

     

    b. To redeem them, just pay upfront for your choice and then complete an expenses form for the amount that equals the points value and attach your receipt.  FP will then pay this amount straight into your bank account.

     

    c. Here’s an example: you would like FP Aspire to pay for your car service which has a points value of 10,000 points (£100).  Pay for your car service as normal and then complete an expenses form for £100 towards the cost.  If your service is more than this, that’s fine, you just pay the difference.

     

  • How do I redeem points against a “Money Can’t Buy” item?

    a. These items are unique to FP Aspire and therefore there is a slightly different process in place to fulfil them.

     

    b. To redeem them, just enter the correct amount of points needed but remember you can only redeem an individual “Money Can’t Buy” gift once a month

     

    c. Once you have redeemed your “Money Can’t Buy” choice, to help your Manager avoid excessive stress levels, please make sure you agree the date you would like to make use of the gift.

  • How long do I have to redeem my points balance?

    a. You can save up your points to buy your Aspire gift but they should be redeemed within the calendar year they are awarded.

     

    b. Where points have been awarded in the last quarter of a calendar year, then speak to your Manager if you would like to carry them over

     

    c. You must have spent ALL FP Aspire points before your contract end date with FP

     

    d. You must be employed with FP on the date your FP Aspire points are awarded.

  • What do I do if I haven’t got enough points for the gift I want?

    Each Aspire gift has been given a value of Aspire points which matches its worth.  So you will need to have enough points to match your Aspire gift points, but if you don’t you can of course save up until you reach the number of points you need

  • Will the gifts change on FP Aspire?

    a. We want to keep FP Aspire fresh and current with what you want.  So every quarter we will add and remove gifts.

     

    b. So remember if you have your eye on your Goal item, make sure you earn enough points to buy it in time!

  • Can I sell my points?

    a. Whilst we appreciate your entrepreneurial initiatives, points are not redeemable for cash.

     

    b. FP Aspire enables you to redeem gifts with no tax implications for you, FP will pay any tax that may be due, but this means you need to play by the rules.

  • What if I want a gift that isn’t currently available?

    a. FP Aspire is about you, so we are interested in what else you would like to be able to buy. Each Aspire gift is hand picked from your feedback so please use the Suggestions form on the Home Page to let us know what else you’d like to see.

     

    b. Every quarter we will be adding or removing gifts on FP Aspire so we will be using Suggestions and other ideas constantly.

  • My car doesn’t take £50 of fuel or my gym membership isn’t £60

    That's ok, just submit 2 or more receipts for fuel or gym membership for example totalling £50 and we will reimburse you.

  • What are the high St vouchers?

    The high St. vouchers are for Bluewater or Lakeside, which ever you would prefer.

  • What are the house furniture e-vouchers?

    The house furniture e-vouchers are currently for Ikea, not happy with Ikea? you can always use the suggestion box.

  • How do the holiday, weekend and day break e-vouchers work?

    The holiday, weekend break and day break e-vouchers will be issued from Red Letter Days https://www.redletterdays.co.uk/home to the value of the Aspire ponts at 1p per point.

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